Privacy Policy

Last Updated: June 2026

1. Information We Collect

Depending on how BlueServ is used, we may collect:

• Business account information
• Customer names, phone numbers, and appointment details
• Call summaries and structured call records
• Calendar availability and scheduling information
• SMS and email communication data
• Platform usage, analytics, and operational data
• Configuration settings and connected service information

2. How We Use Information

BlueServ uses collected information to:

• Answer calls and collect customer information
• Schedule appointments and manage availability
• Generate call summaries and business analytics
• Send appointment notifications and reminders
• Provide customer support
• Improve service performance, reliability, and security
• Operate and maintain BlueServ services

3. Google Calendar and Google Account Data

If a customer chooses to connect a Google account to BlueServ, we access Google Calendar information solely for purposes directly related to appointment scheduling, availability checks, and calendar event creation requested by the customer.

BlueServ does not sell Google user data and does not use Google user data for advertising, marketing profiles, or unrelated purposes.

Access to Google Calendar information is limited to functionality necessary to provide scheduling and appointment-management features.

BlueServ's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. SMS Communications and Mobile Information

If you provide your phone number to a business using BlueServ, you may receive service-related text messages such as appointment confirmations, missed-call follow-ups, after-hours request updates, scheduling updates, or customer support messages.

Message and data rates may apply. Message frequency may vary depending on appointment activity, service requests, and follow-up needs. You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.

BlueServ does not sell mobile phone numbers or SMS consent information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Sharing

BlueServ does not sell personal information.

We may share information with trusted service providers only as necessary to operate the service, including:

• Google Calendar
• Twilio
• Retell AI
• Email providers
• Cloud hosting providers
• Other service providers required to operate BlueServ

These providers only receive information necessary to perform their services.

6. Data Retention

Information is retained only as long as reasonably necessary to provide the service, maintain operational records, resolve disputes, comply with legal obligations, improve service quality, and support customer accounts.

7. Data Security

BlueServ uses reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can guarantee absolute security.

8. User Rights

Customers may request access, correction, or deletion of information associated with their BlueServ account, subject to applicable legal and operational requirements.

Data deletion requests may be submitted according to our Data Deletion Policy.

9. Third-Party Services

BlueServ may contain integrations with third-party platforms and services. Those services maintain their own privacy practices and policies. We encourage users to review the privacy policies of any connected services they choose to use.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact

For privacy-related questions, requests, or concerns, contact:
support@blueserv.io